Advisor - Client Support Strategy & Technology Innovation

Cynthia Oliveras is an Advisor of Client Support Strategy and Technology Innovation, with over a decade of experience in the Managed Service Provider (MSP) industry. As a seasoned leader in client support engineering, Cynthia offers valuable guidance on aligning client technology needs with emerging trends, driving innovation, and optimizing client-facing functions to ensure exceptional service delivery.

Her extensive background in managing cross-functional teams, providing data-driven performance metrics, and staying ahead of industry trends enables Cynthia to advise organizations on best practices in client support and IT service management. With a focus on uncovering billable opportunities and improving client productivity, she is an expert in fostering a culture of continuous growth and technology adaptation.

Cynthia holds a Bachelor of Science in Business Administration and Management from the State University of New York at Buffalo, where she developed a strong foundation in business strategy and management that complements her technical expertise.

Education

• BS in Business Administration and Management , University at Buffalo, 2009